Who We Are
Effective Date: 2024 Company Name: Swag Address: UAP Towers, Upper Hill, Nairobi – 11th Floor Email: info@swag.co.ke
1. Introduction
Swag (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal and non-personal information to provide and improve our services. This includes:
a. Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party gateways)
- Account credentials (username, password)
- Purchase history and preferences
b. Non-Personal Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Cookies and tracking technologies
3. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: Processing transactions, shipping products, and providing customer support
- Account Management: Creating and managing your user account
- Marketing & Promotions: Sending newsletters, offers, and updates (with your consent)
- Personalization: Tailoring product recommendations and website experience
- Security & Fraud Prevention: Detecting and preventing unauthorized access or fraudulent activity
- Legal Compliance: Meeting regulatory and legal obligations
4. Sharing of Information
We may share your data with trusted third parties, including:
- Payment processors (e.g., mobile money, card gateways)
- Delivery partners (e.g., local couriers)
- Marketing platforms (e.g., email campaign tools)
- IT service providers (e.g., hosting and analytics tools)
- Government authorities when required by law
We ensure that all third parties adhere to strict data protection standards.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Deliver targeted advertisements
You can manage cookie settings through your browser. Disabling cookies may affect site functionality.
6. Data Security
We implement robust security measures to protect your data:
- SSL encryption for data transmission
- Secure servers and firewalls
- Access controls and authentication protocols
- Regular security audits
Despite our efforts, no system is 100% secure. We encourage users to keep their login credentials confidential.
7. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your data, subject to legal and operational constraints.
8. Your Rights
Under Kenya’s Data Protection Act, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Objection: Opt out of direct marketing
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, email us at info@swag.co.ke.
9. Marketing Communications
We may send promotional emails and SMS messages. You can opt out at any time by:
- Clicking the “unsubscribe” link in emails
- Replying “STOP” to SMS messages
- Updating your preferences in your account settings
10. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If we discover such data, we will delete it promptly.
11. International Transfers
If we transfer your data outside Kenya, we ensure appropriate safeguards are in place, such as:
- Data protection agreements
- Secure transmission protocols
- Compliance with applicable laws
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.
13. Contact Us
If you have questions, concerns, or complaints regarding this policy or your data, contact us at:
📍 Swag UAP Towers, Upper Hill, Nairobi – 11th Floor 📧 info@swag.co.ke